Privacy Policy

This privacy policy explains how TurboFix Garage handles information collected through our online platform. We are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant Canadian privacy legislation.

Information We Collect

We collect information to provide and improve our services. The types of information we may collect include:

1. **Information You Provide:** This includes information you provide directly to us when using our site or services, such as when you fill out forms for service requests, inquiries, or account creation. This may include your name, vehicle details (make, model, year, VIN), and information related to the services you request.

2. **Information Collected Automatically:** When you visit our site, we may automatically collect certain information about your device and usage. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This information is often collected through cookies and similar tracking technologies.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and maintain our services.
• To process and fulfill your service requests and bookings.
• To communicate with you, respond to your inquiries, and provide customer support.
• To understand how you use our site and services to improve functionality and user experience.
• To detect and prevent fraud and other malicious activity.
• To comply with legal obligations.

We process your information based on several legal grounds: your consent, the necessity to perform a contract with you (e.g., fulfilling a service request), compliance with legal obligations, and our legitimate business interests (such as improving our services), where these interests are not overridden by your data protection rights.

Cookies and Tracking Technologies

Our online platform uses cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and manage our site. You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our site.

Sharing Your Information

We do not sell your personal information. We may share your information with third parties in limited circumstances:

• With service providers who perform services on our behalf, such as IT support or analytics providers, under strict confidentiality agreements.
• To comply with legal obligations, such as responding to a subpoena or court order.
• In connection with a business transaction, such as a merger or acquisition, where your information may be transferred as part of the assets.

Any third parties with whom we share information are required to protect it in a manner consistent with this policy and applicable laws.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your information, we will securely dispose of it in accordance with our data retention policies and applicable laws.

Your Data Protection Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of your information under certain conditions.
• The right to object to or request restriction of processing of your information under certain conditions.
• The right to withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact us in writing using the address provided below. We may need to verify your identity before fulfilling your request.

Data Security

We implement appropriate technical and organizational measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Links to Other Websites

Our site may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page, and the revised policy will be effective when posted. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or our data practices, you may contact us in writing at:

TurboFix Garage
1295 Boulevard René-Lévesque O
Montréal, QC H3G 1T4
Canada